{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Field Support Engineer","description":"

The Technical Support Engineer provides system-level technical expertise in support of semiconductor handler and die-level prober equipment platforms. This role serves as a second-level technical escalation resource for customers and field service personnel, helping diagnose and resolve complex equipment issues remotely and on-site.

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The position requires strong hands-on experience with semiconductor handlers, probers, mechanical systems, and equipment troubleshooting. The ideal candidate will be comfortable supporting customers, training field service teams, managing escalations, and acting as a technical liaison between the field and manufacturing/product support teams.

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Key Responsibilities

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Provide advanced remote and on-site troubleshooting support for semiconductor handler and die-level prober equipment.

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Responsibilities include:

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Deliver second-level troubleshooting assistance to customers and field service personnel by phone, video conference, remote access tools, and web-based resources.
Support escalated equipment issues after standard troubleshooting methods have already been attempted.
Develop unique troubleshooting approaches based on system knowledge, failure symptoms, and customer conditions.
Be available for escalation calls, including occasional after-hours or weekend support when required.
Clearly document support activity, troubleshooting steps, findings, and resolutions in the appropriate support systems.
Use remote connectivity tools, such as WebEx or similar platforms, to support diagnosis and issue resolution when appropriate.
Provide maintenance training to customers, technicians, and field service personnel.
Act as a knowledge multiplier by taking factory or division-level training, improving it, and transferring that knowledge to the field.
Deliver both standard and customized technical training courses.
Create training outlines, documentation, and course materials for equipment maintenance and troubleshooting.
Partner with internal support and training teams to improve course content and service documentation.
Provide feedback on product quality, supportability, serviceability, and documentation.
Participate in design-for-supportability reviews for new products and equipment platforms.
Communicate new support-related developments, product updates, and technical information to field teams.
Help improve service procedures, troubleshooting guides, and customer support processes.

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Required Qualifications

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Bachelor’s degree in Mechanical Engineering Technology, Mechanical Engineering, or equivalent industry experience.
Minimum of 5 years of experience using, supporting, troubleshooting, or maintaining semiconductor handlers, die-level probers, wafer probers, or similar semiconductor automation equipment.
Strong mechanical troubleshooting skills.
Experience supporting customer-facing technical issues in a field service, applications, equipment support, or technical escalation environment.
Ability to work independently and manage complex technical problems with limited supervision.
Strong communication skills with the ability to interface effectively with customers, field service teams, technicians, and internal technical groups.
Ability to travel as needed for customer support, training, escalation management, or new product deployment.

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Preferred Qualifications

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Experience supporting active thermal control systems or thermal control units.
Experience with high- and low-temperature semiconductor test environments.
Hands-on experience with die-level probers, wafer probers, semiconductor handlers, or related mechanical test automation equipment.
Prior experience delivering technical training to customers, technicians, or field service personnel.
Experience supporting new product introductions or first customer deployments.
Experience serving as a technical escalation point or field liaison for complex equipment issues.

","datePosted":"2026-06-17T19:10:44.000000Z","hiringOrganization":{"@type":"Organization","name":"Advantest","logo":"https://cdn.brandfetch.io/domain/advantest.com?c=1id_4BSbc4eMXdiTgjt"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose, CA","streetAddress":"3061 Zanker Rd., San Jose, CA 95134","addressRegion":"California","postalCode":"07080","addressCountry":"United States"}},"validThrough":"2026-07-24","employmentType":"OTHER","baseSalary":{"@type":"MonetaryAmount","currency":"$","value":{"@type":"QuantitativeValue","unitText":"YEAR","minValue":"130000","maxValue":"160000"}},"identifier":{"@type":"PropertyValue","name":"recruitAbility","value":"17817234441140128024xXo"},"directApply":true}