{"@context":"https://schema.org","@type":"JobPosting","title":"Director of Global Operations","description":"

Director of Global Operations
\nLocation: San Diego, CA (Onsite)
\nIndustry: Semiconductor Technology
\nEmployment Type: Full-Time

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A leading global provider of advanced semiconductor solutions is seeking a Director of Global Operations to support a high-profile enterprise account. This is a rewarding, complex, and highly visible role where you’ll operate at the intersection of customer success, global operations, and commercial strategy.
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\nYou’ll act as a strategic customer support and operations leader, integrating multiple product lines into a cohesive solution that meets evolving customer needs. Partnering closely with global sales and cross-functional teams, you’ll drive execution across the full quote-to-cash lifecycle while ensuring alignment, efficiency, and long-term growth across regions.

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What you’ll do in this impactful role

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Serve as the global operations lead for a key account, aligning internal teams to deliver a seamless customer experience
Partner with Global Account Sales on both day-to-day execution and long-term strategy
Oversee applications, support, installations, and project timelines to ensure timely, high-quality delivery
Build strong relationships with customer stakeholders and internal leaders, influencing decisions across functions
Ensure successful execution across the full Q2C (quote-to-cash) lifecycle
Lead account reviews using KPIs to identify gaps, drive improvements, and inform operational strategy
Manage escalations and act as a central point of coordination across global teams
Drive process improvements and operate as a change agent across the organization
Collaborate with global teams, including partners in Asia, on ramp and installation planning
Translate customer feedback into actionable insights for product roadmap and service enhancements
Guide and support sales teams to drive forecast attainment, revenue growth, and profitability
Manage vendor relationships and cross-functional dependencies

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What we’re looking for

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10+ years of experience in technology, applications, or production support in a global environment
5+ years of experience supporting or partnering closely with sales organizations
Background across engineering, field operations, product, or global account management
Strong business acumen with the ability to influence, negotiate, and drive alignment
Proven ability to work with global, cross-regional teams and stakeholders
Excellent communication skills, including executive-level presentations
Experience with program/project management and change management
Strong problem-solving skills (root cause analysis, 5 Whys, 8D, etc.)
Bachelor’s degree required (engineering or business preferred)
Willingness to travel

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Nice to have:

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Master’s degree (MBA or similar)
PMP certification

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Why this role

\nInsightful opportunity ~ this role sits at the center of customer strategy, global delivery, and cutting-edge technology.\n\n

Own a highly visible, global account with direct impact on revenue and customer success
Influence how distributed teams collaborate and deliver at scale
Shape product direction through direct customer insight
Work alongside innovative, globally connected teams in a fast-paced industry
Step into a role that blends operations, strategy, and relationship leadership in a meaningful way

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Director of Global Operations\nLocation: San Diego, CA (Onsite)\nIndustry: Semiconductor Technology\nEmployment Type: Full-Time

What you’ll do in this impactful role

What we’re looking for

Nice to have:

Why this role

Director of Global Operations
\nLocation: San Diego, CA (Onsite)
\nIndustry: Semiconductor Technology
\nEmployment Type: Full-Time