{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Tech Support Analyst","description":"

Our client is an Austin-based managed IT services and cybersecurity company and a trusted Microsoft partner. They deliver modern workplace, security, and cloud solutions to a diverse portfolio of clients across industries. They work closely with customers' IT teams, offering expert guidance, hands-on management, and proactive support across their Microsoft environments.

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As they continue to grow, they are looking for a Senior Technical Support Analyst to join their team in the Austin, Texas area. This is a fully remote position, but we're looking for local talent who are available to collaborate and meet with the team and customers in Austin when needed, and to help build a strong culture.

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What YOU get to DO at this award-winning company:

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Microsoft Azure and Microsoft 365 administration across customer environments.
Provide remote technical support to customers for a wide range of technical issues.
Provide on-site technical support to customers as needed.
Participate in an after-hours support escalation rotation, with availability for scheduled implementation and deployment tasks outside of standard business hours.
Track time and provide detailed troubleshooting notes in real time within the ticketing system.

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What you NEED to SUCCEED in this challenging role:

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· Microsoft & Endpoint Technologies\n\t
- Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID.
- Windows Server and Windows Desktop operating systems (all supported versions).
- macOS administration and familiarity with Apple Business Manager.
- Common desktop applications, including Microsoft Office and related productivity tools.
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Networking & Connectivity\n\t
- Core networking concepts, including routing, switching, and firewall administration.
- Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell.
- Network services and fundamentals, including DNS, NAT, and related technologies
- Secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access.
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Infrastructure & Virtualization\n\t
- Virtualization technologies, such as VMware vSphere and Microsoft Hyper-V.
- Server backup and disaster recovery solutions, such as Datto, Veeam, and
- AppAssure / Rapid Recovery.
- Automation & Scripting
- Basic scripting and query experience, including PowerShell and KQL.
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What is in it for YOU?

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Compensation: $90,000 – $120,000 annually, commensurate with experience.
Comprehensive benefits package.
Professional growth and certification support.
Opportunities to work across a broad range of technologies and client environments.

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