{"@context":"https://schema.org","@type":"JobPosting","title":"Team Leader","description":"Our client is a leading settlement administrator. They are looking to hire an Payment Operations Team Leader who is responsible for leading and managing a team.\n

\nWhat's You Get to Do

\n\n

Manage a team Project Managers that has under them a team of Analysts and Client Service Representatives to effectively manage and meet competing deadlines and priorities.
Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets
Assist portfolio managers with the necessary resources to prioritize and act on escalations created by internal and external entities.
Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the team
Manage team timesheet approvals and monitor team PTO and requirements
Setting goals and ensuring team members progress towards company goals and objectives while adhering to company policies
Hiring and training new employees/team member
Evaluating performance: Conducting regular performance reviews and appraisals
Providing feedback: Offering constructive feedback to help employees improve their skills
Training and development: Identifying growth opportunities for employees and arranging training sessions
Team building: Organizing team-building activities and encouraging collaboration
Employee engagement: Creating an environment where employees feel valued
Managers should have strong communication and leadership skills and be able to adapt to the needs of their team.
They should also be knowledgeable about employee relations, performance management, and conflict resolution.

\nKNOWLEDGE, SKILLS, AND ABILITIES
\nRequired:\n\n

Strong communication, leadership, and conflict resolution skills
Bachelor’s degree required
10+ years managing a large team of widget processors
In one of the following industries:\n\t
- Claims processing (Insurance or Healthcare)
- Payment processing (Finance, Insurance, Healthcare)
- Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clients
- BPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)
\n\t
Experience with tech-enabled processing and automation is required
Experience working with India is highly preferred
Proven track record of responding quickly and soundly to customer escalations/needs
Must demonstrate history of leading with data, strong planning, strong team performance tracking, coaching and development, strong performance management routines
Ability to exercise discretion in the processing of confidential matters
Outstanding Customer Service and decision-making skills
Excellent verbal, written, organization, analytical and interpersonal skills
Strong computer skills, including proficiency with Microsoft Office
Establish and maintain good working relationships with internal and external stakeholders

\nPreferred:\n\n

Preference to grow teams and help mentor others to grow in their careers
Experience building high performing teams and delivering innovative solutions
Passion for problem solving and creating solutions
Work onsite in Houston Galleria office

\nBENEFITS\n\n

401(K) retirement plans with matching contributions.
Comprehensive health insurance coverage.
Dental and vision insurance plans.
Parental leave to support work-life balance.
Short-term and long-term disability coverage.

","datePosted":"2026-04-29T17:48:43.000000Z","hiringOrganization":{"@type":"Organization","name":"Archer Systems","logo":"https://api.recruitcrm.io/v1/companies/17669340129505663063dIn/logo/eyJpdiI6IlVINlFNSHV5Y3dNYTU1Z3Zvd0Jqa3c9PSIsInZhbHVlIjoiYUUwaTd4c014czB5djBVK2haT3Uwdz09IiwibWFjIjoiYTQ3MTcxNzYxN2UyYjFiMTcyNzQ5M2EwYWYxMDY0NTA2YTRiY2Q4ODIwNzhhOWZhMjZhOWFiMTE0ZmI3MjQxMyJ9"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston, TX","streetAddress":"1775 Saint James Place, Houston, TX, United States, 77056","addressRegion":"Texas","postalCode":"77056","addressCountry":"United States"}},"validThrough":"2026-07-24","employmentType":"OTHER","baseSalary":{"@type":"MonetaryAmount","currency":"$","value":{"@type":"QuantitativeValue","unitText":"YEAR","minValue":"110000","maxValue":"120000"}},"identifier":{"@type":"PropertyValue","name":"recruitAbility","value":"17774849230170109760USi"},"directApply":true}